Other Workflows
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Returns, Remakes and Cancellations
- Make a Return and Issue a Patient Refund
- Remake or Recreate an Order Using "Import Previous Order"
- Remake or Recreate an Order using a Write-Off
- How to Create a Lens Only Remake using a Write-Off
- Cancel Order that is not Submitted
- How to Create a Frame Only Replacement using a Write-Off
- How to Process a Warranty Claim for a Complete Pair of Glasses
- How to Process a Warranty Claim for Lenses Only
- How to Process a Warranty Claim for Frames Only
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Other Rx Order Flows
- How to Review Order Status
- How to Create an Rx Order using patient's own frames
- How to Create a Balanced Lens
- How to Correct an Order Created at the Wrong Location AND How to Move a Patient to a Different Location
- How do I Add a Patient's Own Frame to an Rx Order?
- Frame Only order - fulfilled from Club Inventory (Spot Buys)
- Frame Only Order - fulfilled by the Lab
- How to Order Two different lens types
- How to Add or Decline the BJ's Protection Plan on an Optical Invoice
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Other Invoice Flows