Remake or Recreate an Order using a Write-Off
4. Make necessary changes as needed and RE-ADD the Lens Products
5. Choose "Patient's Own Frame" if remake is lens only
The Source will always need to be re-entered.
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In the Special instructions, you will reference the original Supplier Order (i.e. SO5000026589) number and notify the lab that this is a Remake/Redo.
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6. Click Post to Invoice
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Apply an Invoice Write-off
8. Click Post
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9. Click No
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10. Now the Write-off button appears > Click Write-Off
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11. Click all Checkboxes to select all order items
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12. Add the write-off amount to the Patient Write-off column > Enter amount paid by customer on original invoice to the appropriate items
13. Select a "RMK..." reason for the write-off > Use appropriate write off reason code
For more information on Reasons, treference the Remake/Write Off Reason code quick reference posted on Connect.
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14. Click Save
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15. Click Close on the Invoice
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16. From the Patient Summary tab > Click the Rx Order to Open
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