Remake or Recreate an Order Using "Import Previous Order"
1. From the Patient tab > Click Rx Order
2. Click Eyeglasses
3. Click Import Order
4. Click any Previous Order to Select, then Choose Relevant Attributes for New Order, then Import
5. Make Any Additional Order Changes as Necessary
6. NOTE: If Remake is for Lens-Only, select "Patient's Own Frame"
The Source will always need to be re-entered.
In the Special instructions, you will reference the original Supplier Order (i.e. SO5000026589) number and notify the lab that this is a Remake/Redo.
7. Click Post to Invoice
8. Click Post to New Invoice
Apply an Invoice Write-off
9. Click Post
10. If Prompted to Set Up a Recall, Click No
11. Click Write-Off
12. Click All Check-Boxes to Select All Order Items
13. Add the Write-Off Amount to the Patient Write-Off Column > Enter amount paid by customer on original invoice to the appropriate items
14. Select a "RMK..." Reason for the Write-Off > Use Appropriate Write-Off Reason Code
For more information on Reasons, reference the Remake/Write Off Reason code quick reference posted on Connect.
15. Click Save
16. Click Close on the Invoice
17. From the Patient Summary Tab > Click the Specified Rx Order to Open
18. In the Supplier Orders Window > Click Submit to Submit the Order
